Privacy Policy

Who We Are

Enchanted is a luxury gift hamper brand based in Quatre Bornes, Mauritius. We operate the website enchanted.mu and are responsible for the personal data you share with us. You can reach us at sales@enchantedmauritius.com or +230 5743 4227.

Information We Collect

When you place an order or contact us, we collect information such as your name, email address, phone number, delivery address, and payment information. We may also collect browsing data (such as pages visited and session duration) through cookies and analytics tools to improve our website.

How We Use Your Information

We use your information to process and fulfil your orders, communicate with you about your purchases, provide customer support, and — with your consent — send you updates about new collections and exclusive offers. We do not sell your personal data to third parties.

Sharing Your Information

We share your data only with trusted service providers who assist us in operating our business: payment processors, delivery partners, and email service providers. All third parties are bound by confidentiality agreements and are only permitted to use your data as instructed by us.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings. Essential cookies required for the website to function cannot be disabled.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order information is typically retained for 7 years for accounting and legal compliance purposes.

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in any of our emails, or by contacting us directly at sales@enchantedmauritius.com.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are processed through secure, encrypted channels.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions about your data?