Terms & Conditions

1. About Us

These terms govern your use of enchanted.mu and the purchase of products from Enchanted, a luxury gift hamper brand based in Quatre Bornes, Mauritius. By accessing our website or placing an order, you agree to be bound by these terms.

2. Orders & Acceptance

All orders placed through our website are subject to availability and acceptance by Enchanted. We reserve the right to decline any order at our discretion. An order is confirmed only when you receive a written confirmation from us. Prices are displayed in Mauritian Rupees (MUR) and are inclusive of applicable taxes unless stated otherwise.

3. Pricing & Payment

All prices are listed in MUR and are subject to change without prior notice. Payment must be made in full at the time of ordering. We accept major credit and debit cards through our secure payment gateway. Enchanted is not responsible for any currency conversion fees charged by your bank.

4. Delivery

We deliver island-wide across Mauritius. Estimated delivery times are provided as guidance and are not guaranteed. Enchanted is not liable for delays caused by circumstances beyond our control, including adverse weather, public holidays, or logistical disruptions. Please refer to our Delivery & Shipping page for full details.

5. Returns & Refunds

Our returns policy forms part of these terms and conditions. By placing an order, you acknowledge that perishable and personalised items are non-returnable. For full details, please refer to our Returns Policy page.

6. Product Descriptions

We make every effort to ensure product descriptions and images are accurate and up to date. However, due to the handcrafted nature of our hampers, minor variations in appearance may occur. The contents of seasonal and curated hampers may be subject to change based on availability, while maintaining equivalent quality and value.

7. Intellectual Property

All content on this website — including images, text, logos, and design — is the intellectual property of Enchanted and may not be reproduced, distributed, or used without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Enchanted shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. Our total liability in any matter arising from these terms shall not exceed the value of the order in question.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these terms by reference. By using our website, you consent to the data practices described in our Privacy Policy.

10. Changes to These Terms

We reserve the right to update these terms at any time. Continued use of our website following any changes constitutes acceptance of the revised terms. We encourage you to review this page periodically.

11. Contact

If you have any questions about these terms, please contact us at sales@enchantedmauritius.com or +230 5743 4227.

Questions about our terms?